The Hotel Inspector — Episode 5: Blossoms Guest House

You are watching the episode Blossoms Guest House Ruth Watson is faced with her toughest challenge yet when she visits 15-bedroom Georgian guest house Blossoms in the centre of York. The owner's cost-cutting has led to complaints, the staff are in need of intense customer service training, and the decor is outdated. The hospitality guru believes she can turn the business around - but only if the hotelier loosens the purse strings.